This presentation contributed by Spyros Ktenas
ITIL is the most widely recognized framework for ITSM in the world. In the 20 years since it was created, ITIL has evolved and changed its breadth and depth as technologies and business practices have developed.
ITIL vs ISO/IEC 20000
IT Service Management
Competence and training
Continual Service Improvement
ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.
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